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Increase Customer Retention

Ways to celebrate, reward, and retain current and future customers.

5 Ways to Improve Your Online Customer Experience in 2021

In today's business world, technology plays an increasing role in customer experience. As tech continues evolving at a rapid pace, it's important to optimize...

Will Community Management Be The Future Of Digital Marketing?

Will Community Management Be The Future Of Digital Marketing? Why is community management taking digital marketing by storm?

6 Ways To Nurture Your Online Customers and Convert Them Into...

Most of us have heard the statistic that it’s five times more expensive to sell your product or service to a new...

How To Keep Your Gym Profitable Amid Covid-19

As more people become more health-conscious, fitness has skyrocketed into a $100 billion industry. Unfortunately, its future is up in the air due to the global...

How to Be a More Inclusive Writer

As a freelance writer, you are well aware of the power of words. They can entertain, inform, and delight. Words can also bring pain...

How Businesses Can Win Back Customers After Reopening In The Covid-19...

The pandemic has turned the economy upside down.  Many shops were forced to close their businesses while their customers stayed isolated in their homes. The economy...

How Freelancers can Show Empathy to Their Struggling Customers

Build long-lasting relationships with your customers by showing empathy, especially during these trying times. Because empathy is about understanding the feelings of another person, it...

Web Developer vs. Web Designer: Who Does What—And Do You Need...

Your website is like a garden: it requires constant cultivation and care to look just the way you want—and produce the results you crave....

How to Tactfully Respond to Negative Reviews—And Improve Your SEO While...

You’ve worked hard to boost your website’s visibility in search rankings, investing in high-quality content and avoiding Google’s penalties. But despite all that hard...

Baby Got Feedback: How to Leave Customer Reviews

At Fiverr, we want to ensure a five-star experience at all times, for both our buyers and sellers. The techniques and strategies that we...

My Bad: How to Correct a Customer-Facing Mistake

Life is complicated and like it or not, it often means we make mistakes. In business, mistakes can lead to vanishing customers, slowed business,...

Don’t Forget About Street Cred: How to Boost (and Maintain) Your...

Have you ever tasted something so bad that you told whomever you were near they shouldn’t try it? The same way you instinctively tell...