Communication is Key: Best Practices for Working with Fiverr Sellers

Effective communication makes results in a better experience for both buyers and sellers.

The Fiverr marketplace offers thousands of services to buyers all around the globe. You can search for and order almost anything under the sun, customized exactly to your taste. But our marketplace is only as strong as our community – and we want to give both buyers and Fiverr sellers an environment in which they can thrive and succeed.

Here we uncover several best practices for communicating with sellers to get the most successful outcome possible.

1. Communicate and build trust

As a Fiverr buyer, communication is one of the keys to your success (in fact, we’ve recently posted some helpful guidelines for you to follow as a Fiverr buyer). But buyers should also consider the following when placing an order on Fiverr:

  • Make sure you understand the service that a seller is offering before you place your order. If anything is unclear, you can always contact them in advance to avoid any misunderstandings.
  • Have an initial conversation to open the lines of communication between you and your seller. Even if it takes multiple messages to convey your needs, share whatever information you need in order to get the work done correctly from the start.
  • Post a custom request to the Fiverr community. Sellers can scan the Buyer Requests area and send offers to relevant buyers. It’s a great way for you to get suitable offers from different sellers and find exactly what you need.
2. Make peace, not war

Every interaction between you and your seller is an opportunity for a high-quality experience. When things don’t end up the way you wanted, however, our Resolution Center is designed to help and we recommend you use that first. And if you still can’t get the resolution you’re looking for, our Customer Support portal is available for you to submit a request at any time, 24/7.

3. Pay it forward

Now that you have received the top-notch Fiverr service you were looking for, you’re all done, right? Well, not yet. When you receive great service on Fiverr, make sure your seller knows about it! In a recent article, we covered how leaving feedback for your seller ensures that they’re getting what they need to continue to grow their business and provide great services to Fiverr buyers.

As a buyer on Fiverr, you have a world of services at your fingertips. So whether it’s asking the right questions, leaving feedback, or keeping positive and open lines of communication with your seller, we want to make it simple for you to review, compare and purchase the services you need. You have a unique opportunity to get the most out of any buying experience – so follow the tips above, and you’ll be well on your way to Fiverr buying success.

What are some best practices you use with Fiverr sellers? Let us know in the comments below.

Alexandra Rose
Categories Merchandising Manager at Fiverr. Our core focus is helping people get things done. As a merchandiser, it's my passion to help current and future customers understand Fiverr as a destination to achieve their goals--whatever they may be--and navigate the marketplace effectively.
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You just nailed it. Thank you for sharing this inspiring post. I just hope this gets to so many buyers out there… Sincerely, if a buyer can give me all the info I need for to deliver his or her order, the job is half done.


I ordered a service, after 3 days the support team canceled my order without explaining why and they refunded me my money minus processing fee?!!
before Fiverr was good but now it is starting to become a scam. canceling thousands of orders and taking the $$ processing Fee is a profitable business for Fiverr for doing nothing.