Product News

Level Systems Update: What Sellers Need to Know

Adi Margolis
November 8, 2017

Over the past seven years, the Fiverr community has grown and evolved tremendously. More than 10 million Gigs have been posted, with an average of nearly one million transactions each month in the past year.

We aim to represent the massive amount of talent on our platform in the best possible way. So we are updating Fiverr seller level system. Beginning on January 15, 2018, we will evaluate Fiverr sellers on a monthly basis. To learn more about the standards view the updated section in your analytics page.

We know big changes like this can be confusing, so we’ve outlined some frequently asked questions about the updates below to make the transition as smooth as possible. Please let us know if you have any other questions, comments or concerns during this process. Below are some questions that may be on your mind—and some answers that will hopefully calm some of your concerns.

When is the first seller evaluation?

The first evaluation will take place on January 15, 2018. From there, it will repeat on an ongoing basis on the 15th of each month.

Are all current promotions/demotions stopped until the first evaluation?

No, The current rules remain in place until the first evaluation on 1/15.

What should I do to keep up my current level?

Look at the updated level view on your analytics page. You will be able to see the standards you need to keep in order to maintain your current level, with a focus on your performance when working with buyers. Keep up the good work you’re doing now and there should be no issue.

What should I do in order to move up to the next level?

Your analytics page should also outline the standards you need to achieve in order to move up to the next level. These prerequisites are different for each level, but one requirement is the same across the board: all sellers must maintain a high level of service when working with buyers.

Will the top-rated level promotion continue to be manual?

The Fiverr team carefully reviews the type of service offered, quality of the deliveries, and the seller’s overall performance in order to evaluate the seller’s appropriate level. Thus top-level sellers will continue to be hand-selected in order to maintain the highest possible standards.

How do you calculate my seniority?

Seller seniority is calculated from the date that a seller first published a Gig. So a seller that had a Gig published in 2016 would be more senior than a seller whose first published Gig was in 2018.

What is the “days without warning” standard?

Above all, we aim to keep our marketplace safe and fair. Any seller who violates our terms of service receives a warning—and if the offenses continue, the seller may be removed from Fiverr. In the updated system, sellers must ensure they’re not violating our rules or risk a level drop.

Sometimes a buyer and I cannot resolve an issue, so an order is mutually canceled. Will that affect my order completion and my level?

The order completion rate calculation is based on the number of orders you have completed over the last 60 days. If you consistently provide a quality service—and you only sell a service that you’re able to provide—one canceled order shouldn’t hurt your level status. In general, to keep your current level, you should aim to keep your completion rate above 90% in the past 60 days.

I get spammed by many users in my inbox, is this going to affect my response rate and my level?

Immediately report any inappropriate message which isn’t professional and/or related to the service. Our Trust & Safety team review these messages carefully. If it is found to be spam, then it will not affect your response rate.

I’ve already achieved a top level, but I didn’t earn the new amount required for my level. Will I be demoted?

Don’t worry, doers—in the updated system, an existing seller cannot be demoted just because the earning isn’t as required in the updated terms. As long as you maintain your response rate, deliver complete orders on time, and continue to receive good ratings, you will keep your current level. You’ll be only demoted if you are unable to meet these standards—and in order to be promoted back up, you’ll need to meet the earnings standards again. TIPS

  • Deliver all orders on time! If you recognize that an order requires more work than originally planned, make sure to extend the delivery time of the order through the resolution located on the order page. Don’t try to skirt the system and deliver unfinished work as this is against Fiverr Terms of Service and will affect your level.
  • If you receive many messages, you can always set a quick-response autoreply to help you manage your inbox.
  • We take our Terms of Service very seriously. If you violate our TOS, it will affect your eligibility for promotion. Make sure you familiarize yourself with these rules and abide by them in your day-to-day Fiverr interactions.
  • If you are struggling to manage incoming orders and deliver them on time, consider using the limit orders in queue feature. This allows you to set a limit on your inflow of orders so you can make sure you provide outstanding service and delivery.

Have questions about the level system update? Head over to the forum to discuss further!

Adi Margolis
Adi is the Product Group Director at Fiverr, responsible for helping both buyers and sellers to have a delighted experience on our platform.
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