Whether you're a small business owner, solopreneur, or a freelancer who needs some online services, this article is aimed to give you useful insights to turn your Fiverr buying experience into a success. You’ll learn how to:
But that's not all! Throughout, we'll include tips and advice from some Fiverr's managers and team leaders who know the Fiverr system inside out and, like me, want to help you succeed. Ready? Let's get started.
If you're buying services on Fiverr, this section will help you match gigs to the services you need, and find, hire and work with the right freelancers so you can get exactly what's required for your business. It will also show you how to resolve conflicts when working with freelancers on Fiverr.
The first step is finding the right gig from the wide range of gigs available on Fiverr.
1. Use the Search Bar
2. Filter Your Searches
3. Explore Sub-Categories
4. Submit a Custom Offer
Once you have found a few freelancers, you'll need to look a bit further to see how they match up on quality of work, timeliness, and communication, which are the three aspects that will be most important to you as a buyer.
Good to know: In order to guarantee the highest standards of quality service, sellers are evaluated every month. Levels are determined by a seller's overall performance, level of service and time in business
Once you've found the freelancer you want to work with, fill in any information they need from you to deliver the service you want. The more specific you are, the better. If you're not quite sure, ask questions and communicate so you can be sure you're getting the gig package that best meets your needs. The freelancer will appreciate this too, as it helps them deliver a better service.
Insight: Packages are customized selling offers which combine the basic gig with built-in revisions and extras.
Freelancers want you to be happy. While it’s a bad idea to micromanage, it's good to keep in touch and raise any concerns as the project goes through. Once the project is done, let the freelancer know if they have delivered successfully, and approve the project. That’s also a must for the success of the relationship. Give honest feedback on their work.
Tip: “Stay in touch with freelancers until the project is completed, just like customers do when they buy a product in a store or anywhere else. For some reason, buyers sometimes spend their money and leave the order as it is which results in complications afterwards.” Danijel Rodic – Fiverr Customer Relations Team Leader
Sometimes you won’t get exactly what you want but before you get too upset, it's essential to remember that Fiverr sellers want to deliver to spec, so don't assume they are out to cheat you.
First, you can ask for a revision, which are optional for the seller to offer. Therefore, before you purchase the Gig make sure it’s included within the package. If not, Fiverr has a Resolution Center to help with this, but before you go there, follow these steps:
Once the situation is resolved, leave an honest review. Again, keep it professional - you may want to work with that seller again.
As a buyer, you should now be able to easily use the search features in Fiverr to find the right sellers to deliver the gig you want, and to work with freelancers effectively, including resolving conflicts where necessary. Now it's over to you to make the platform work effectively for your needs!
There is any suggestion you would like to share? Do you have any tip that might be helpful to other buyers? Feel free to leave your comments and ideas below.