Freelancer Tips

#QualityCounts: A Guideline for Buyers and Sellers

By
Noga Nitzan
|
August 8, 2016
fiverr quality

At Fiverr, our marketplace is only as strong as our community, and regardless of whether you’re a buyer or seller, we care about giving you the best Fiverr experience possible. We wanted to present our quality standards, so we could all work toward a mutual goal. In creating these guardrails for everything created on Fiverr, whether it’s a graphic design, translation, or partnership, everyone will benefit. We’re not only a marketplace, we’re a community built on respect, transparency, and quality. We value the independence and strength of our users, and want to give them an environment in which they can thrive. Here’s how we can get there:

Seller Quality Guidelines:

Your Fiverr presence, from your profile to your Gig, should accurately reflect who you are, including your expertise, experience level, and authentic examples of your work. Your credibility and success on Fiverr depend on your transparency. Successful communication at Fiverr means treating your buyers with respect and remembering that there’s a person behind each order. Train yourself to think from a buyer’s point of view and try to anticipate their needs. In doing so, you’ll build relationships with buyers, get repeat customers and grow your business.Managing your orders means more than just a providing a great delivery. Throughout the order process, be communicative and make yourself available to address any questions or issues. Treat revisions as a natural part of the delivery process.Good work earns positive feedback. Please don’t ask for positive feedback if you haven’t earned it, and learn from the constructive feedback you receive. We expect buyers and sellers to be respectful with each other, transparent and fair. We treat reports of misbehavior on the platform seriously. For your protection, we ask you to keep transactions on the Fiverr platform so that we can protect you against abusive behavior.

Buyer Quality Guidelines:

Read and understand the description of the services that a seller offers before you place an order. In case the offering described on the Gig is unclear, you can always contact a seller in advance of ordering to clarify and avoid a misunderstanding.Keep in mind that sellers receive a high volume of messages from buyers. They will respond most promptly to clear, polite requests. Many sellers on Fiverr offer free revisions. Take this into consideration when ordering the Gig and feel free to take advantage of them in order to get exactly what you want, within the scope of the original service purchased.Your review helps other buyers make a decision. Please try to be as fair and transparent as possible when leaving a review on a seller. We require buyers and sellers to be respectful with each other, transparent and fair. We treat reports of misbehavior on the platform seriously. For your protection, we ask you to keep transactions on the Fiverr platform so that we can protect you against abusive behavior.For more info on creating and purchasing high quality services on Fiverr visit https://www.fiverr.com/support Why do you think #QualityCounts? We’d love to hear from you in the comments below.

Noga Nitzan
Senior Product Manager and Lead of the Buyer Experience Group @ Fiverr. Hoping to always improve Fiverr for buyers by creating the ultimate solution for their needs.
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