Get Your Message Across: Introducing The New Fiverr Inbox

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Get your message across more clearly with the improved Fiverr inbox.

Clear communication is the key to doing frictionless business on Fiverr. That’s why we’re replacing our current email-like messaging with a fresh new live-chat-style inbox experience. Your inbox has been completely overhauled and redesigned for faster and easier messaging, including real-time updates as well as improved multitasking and productivity. These exciting changes will gradually roll out to users over the next few weeks in order to make the transition to the new inbox as smooth as possible. We’ve outlined the biggest updates for you below, but (as always), if you have any other questions ask them in the comments below or join the conversation in the Forum. 

Check out the new Inbox in action.

Using Your New Inbox

Let’s take a look at the inbox. As you know, your inbox is where you will receive messages from buyers and sellers.

If you have a new message, you’ll see an indication in the top menu next to Messages.

Clicking Messages, and then Inbox will display your latest messages. This allows you to quickly view them and go directly to the conversation. If you’d like to view your entire inbox, you can click See All in Inbox.

Within a conversation, you can see the buyer or seller’s online status and local time. In addition, you can see more information about the user, including average response time, language preferences, order history, and more.

Select the Actions icon to mark a message as important (with a star), as unread or read, archive it, delete it, or even give it a label. Preset labels can be found in the menu, so for example, you can select the follow-up label to remind you to follow up on the message.

To find a conversation, just click the Search icon. You can also filter your conversations by the different statuses. For example, you can filter your inbox to show all the Custom Offers you’ve received.

To find specific conversations:

Click the “All Conversations” button to filter by the following statuses:

  • All Conversations: here you can view all current and past messages
  • Unread: See all opened messages
  • Starred: See all messages you’ve marked as important
  • Archived: Conversations in your history you’ve saved for your reference
  • Requests: Conversations in which you have requested a quote from another seller
  • Follow-up: messages you have flagged to respond to at another time
  • Other: you have the option to create your own labels to keep you organized as you see fit
  • Use the magnifying glass icon to search for specific users.
To report a message as spam and/or a violation of our Terms of Service:
  1. Click Report Button
  2. Select reason for report (the nature of the offense)
  3. Click Next
  4. Decide whether or not you would like to block the user, and click Submit 

The New Inbox Experience for Buyers

More of a visual learner? We put together a video walking Fiverr buyers through the new Inbox.

The New Inbox Experience for Sellers

We didn’t forget about you, sellers! Here’s a short video that sums up all the important Inbox updates for Fiverr sellers.

Create a Custom Offer

One more thing, sellers: you can still send Custom Offers to buyers looking for something specific. Custom Offers help you be proactive and develop a rapport with a buyer by tailoring your Gig to their needs.

When you send a Custom Offer to a buyer, include all the necessary details in the message, based on your availability and the buyer’s requirements. If the buyer agrees to the terms, all he or she has to do is accept the offer and the order will start. So make sure the Custom Offer fits your stipulations before you hit send.

Just the Beginning 

Stay tuned, doers! We’ll be rolling out more features like the new inbox to help our community connect and collaborate on Fiverr in the near future. Let us know what other features you would like to see in the comments below. 

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Hannah Curran
Hannah Curran is Fiverr's Social Media and Content Manager. Originally from Connecticut, she lives in California and works out of our San Francisco office. Have an idea for the Fiverr blog? Connect with her on LinkedIn.

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14 Comments on "Get Your Message Across: Introducing The New Fiverr Inbox"

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Afaq
Guest

Great, but please update the uploading method too. So many times Fiverr doesn’t upload the content at the time of delivery. We have to upload content on another site and share the link.

Adrian
Guest
1. I would like to be able to add tracking code (FB pixel & Google analytics) to all my gigs, to improve my sales and grow my business. 2. Spam messages should not affect response rate 3. There should be a clear indicator for images/video size to avoid cropping in desktop and mobile. Currently images get cropped. 4. Ability to withdraw the amount of money that I like, not all the $$$ available, up to $5000. If I want to withdraw only $500, I should be able to do just that. 5. New payment options. 6. Up to 10 extras… Read more »
anees
Guest

Good update but I am facing # (hashtag) problem when click on gigs, conversation/inbox . Please resolve this issue as soon as possible.
Thanks

Dan Hays
Guest
It used to be that Inbox and Notifications were in separate tabs. They changed it so that both were bundled under Messages. This is a really awkward combination. I’m constantly having to use extra clicks to get into the right tab. Then to see my entire Inbox, I have to click on the Inbox tab, go to the bottom and click on See All In Inbox. In my opinion, this was a tweak that was not an improvement. It makes it more difficult to navigate the messaging system. I would really like to see the Development Team consider returning to… Read more »
pintoo0
Guest

Great update !

itwebdevs
Guest

Excellent!

Mahonto
Guest

I was expecting such conversation feature from a long time. Thanks Fiverr Team.

pro__developer1
Guest
pro__developer1

It is an awesome update

Mojnu Ahmed
Guest
Mojnu Ahmed

Great Job

itsmetusher
Guest
itsmetusher

Great Changes, Thanks

Justescott
Guest

Great news, looking forward to using it in coming weeks.

https://www.fiverr.com/tanvirsaheb/create-professi
Guest
https://www.fiverr.com/tanvirsaheb/create-professi

I was expecting such conversation feature from a long time. Thanks Fiverr all Team.

hedayetsaadi556
Guest
hedayetsaadi556

There is no sound when we receive a message. It’s necessary

Sudesh Chouhan
Guest
Sudesh Chouhan

Hi Hannah Curran,
It seems that the new Inbox update is not available to all Fiverr users.
I received that update but some of my friends are still seeing the old user interface.
Please inform about this issue. Is this in beta and it will be available to selected users only?
Thanks and I hope other users also get this update soon.

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