9 Ways to Live an Effortless Buying Experience

0
1300
buyers experiencing a positive buying experience

Whether you’re a small business owner, solopreneur, or a freelancer who needs some online services, this article is aimed to give you useful insights to turn your Fiverr buying experience into a success.

You’ll learn how to:

  1. Locate the right gig for the services you want to buy
  2. Identify the right freelancers to deliver those services
  3. Hire and work with freelancers effectively
  4. Resolve any conflicts

But that’s not all! Throughout, we’ll include tips and advice from some Fiverr’s managers and team leaders who know the Fiverr system inside out and, like me, want to help you succeed.

Ready? Let’s get started.

Tips & Strategies To Help You Find The Right Freelancer

If you’re buying services on Fiverr, this section will help you match gigs to the services you need, and find, hire and work with the right freelancers so you can get exactly what’s required for your business. It will also show you how to resolve conflicts when working with freelancers on Fiverr.

Finding The Right Gig

The first step is finding the right gig from the wide range of gigs available on Fiverr. 

  1. Use the Search Bar
  2. Start by using the search bar at the top of the home page and enter the search terms for the service you want to find. The site will suggest several options as you type, and you can select the best one.

    fiverr search bar with query suggestions

  3. Filter Your Searches
  4. From the search page you can use the filters at the top page and in the left sidebar to narrow your search even further. The top filters show related services. In the sidebar, you can filter by delivery time, price and seller level, as well as by seller language providing you with the opportunity to write and work with a seller within your native language. If it’s urgent, you can even choose sellers who are online now and can answer your questions in real time. 

    fiverr marketplace search features

  5. Explore Sub-Categories
  6. Within each category, you’ll also see additional sub-categories. For example, within the graphic design category you find the logo design sub-category which you can search narrowing down by:

    • delivery time
    • price range
    • style or file format just to name few of the many options available

    Certain sub-categories such as: : “Whiteboard & Animated Explainers”, “Logo Design”, “Social Media Marketing”, “SEO”, “Voice Over”, “WordPress” or “Chatbots” include a very intuitive and easy to use wizard tool aimed to help you faster identify your perfect gig

    wizard button
    fiverr logo design sub-category wizard feature

  7. Submit a Custom Offer
  8. If you have a special project, you can also submit a custom offer. This lets you specify the exact services you want. To do so you must be:

    • registered
    • logged in
    • visit the seller’s profile page

Fiverr custom offer form

Finding The Right Freelancer

Once you have found a few freelancers, you’ll need to look a bit further to see how they match up on quality of work, timeliness, and communication, which are the three aspects that will be most important to you as a buyer.

  1. Assess Their Work
  2. Check out the portfolio examples cited, as well as reviews from other satisfied buyers. These should tell you if you’re likely to be satisfied. Check out the sellers’ responses to reviews as well – an ability to accept constructive criticism gracefully is useful

  3. Check Response Time
  4. Check the average response time on the freelancer’s profile. Bear in mind that freelancers set their own schedule, so consider whether this is as important as the quality of their work. 

    Look also for their time zone. Working in the same time zone makes it easier to communicate in real time. Again, this may not be as important as the quality of the work.

  5. Explore Ratings, Skills, and More
  6. In addition, you can explore seller profiles in details for language, skills, education, and more. A quick way to find the best sellers is to sort by rating, then narrow down from there until you find the perfect one for the job.

Good to know: In order to guarantee the highest standards of quality service, sellers are evaluated every month. Levels are determined by a seller’s overall performance, level of service and time in business

How to Hire, Understand, and Manage Freelancers to Get What You Want

Once you’ve found the freelancer you want to work with, fill in any information they need from you to deliver the service you want. The more specific you are, the better. 

If you’re not quite sure, ask questions and communicate so you can be sure you’re getting the gig package that best meets your needs. The freelancer will appreciate this too, as it helps them deliver a better service. 

Insight: Packages are customized selling offers which combine the basic gig with built-in revisions and extras.

Freelancers want you to be happy. While it’s a bad idea to micromanage, it’s good to keep in touch and raise any concerns as the project goes through.

Once the project is done, let the freelancer know if they have delivered successfully, and approve the project. That’s also a must for the success of the relationship. Give honest feedback on their work.

Tip: “Stay in touch with freelancers until the project is completed, just like customers do when they buy a product in a store or anywhere else. For some reason, buyers sometimes spend their money and leave the order as it is which results in complications afterwards.” Danijel Rodic – Fiverr Customer Relations Team Leader

Solving Conflicts

Sometimes you won’t get exactly what you want but before you get too upset, it’s essential to remember that Fiverr sellers want to deliver to spec, so don’t assume they are out to cheat you.

First, you can ask for a revision, which are optional for the seller to offer. Therefore, before you purchase the Gig make sure it’s included within the package.

If not, Fiverr has a Resolution Center to help with this, but before you go there, follow these steps:

  1. Look back over your communication and see whether they have delivered what you asked for. Is there a point where you weren’t clear enough on your requirements?
  2. Point out the issue but phrase it neutrally, avoiding the blame game. Give the seller some time to address your feedback and respond. Work with the seller to achieve a resolution. This might mean:
  • the seller fixing it free of charge
  • the seller fixing it for an additional charge
  • a new gig to achieve the revised specs

Once the situation is resolved, leave an honest review. Again, keep it professional – you may want to work with that seller again.

Conclusion

As a buyer, you should now be able to easily use the search features in Fiverr to find the right sellers to deliver the gig you want, and to work with freelancers effectively, including resolving conflicts where necessary. Now it’s over to you to make the platform work effectively for your needs!

There is any suggestion you would like to share? Do you have any tip that might be helpful to other buyers? Feel free to leave your comments and ideas below.

SHARE
Nicolo Grossi
SEO & content marketing expert with 7+ years experience, working at Fiverr since 2016 Nicolo is responsible to follow and implement SEO’s best practices and inbound marketing strategies in order to increase reach and exposure.