Introducing a New Feature to Help Save You Time & Grow Your Business

21
3605
suggested quick responses

We’re always looking for ways to save sellers’ time.

Since being a Fiverr seller often means responding to a high volume of questions and requests from potential buyers, in addition to managing ongoing orders, we’re giving you a new way to work even faster with Suggested Quick Responses.

Suggested Quick Responses are pre-written, templated messages related to buyer inquiries and order status that you can select and easily send to buyers. We developed types of messages and copy based our research into the most common communications between sellers and buyers.

Suggested Quick Responses also creates a consistent shopping experience for buyers, making it easier for them to immediately understand the info you’re trying to convey as each message is optimized to be clear and service-oriented.

It’s easy to get started using them:
Quick Responses will now be opened by default for fast replying when a buyer first contacts you.
You can drag and rearrange your list of Quick Responses so that they appear in the order most useful to you. You can order the messages differently in the inbox list and the order page list.
To quickly embed the recipient’s username in your message, you can now type {username}.

Below is a summary of all the available Suggested Quick Responses and when you’ll want to use them:

When a request is outside of your expertise:

I’m not able to do this
Hi {username},
Thanks for contacting me. Unfortunately, your request doesn’t align with the service that I offer. Here is what I suggest we do… .
Thanks,
Seller

When you need more details before you can start:

Interesting, but I need info
Hi {username},
Thanks for contacting me. I am interested in working for you and would like to provide you with a custom offer. However, I will need more details, such as .
Thanks,
Seller

When you’re ready to begin:

Sure, let’s get started
Hi {username},
Thanks for contacting me. I would be very interested in working with you on this project. .
Thanks,
Seller

(Note: when you use the “Sure, let’s get started” message, we suggest adding a Custom Offer to your response so that it’s easy for the buyer to initiate the order.)

We’re also giving you additional Suggested Quick Responses once an order is in-progress:

Starting an Order:

Thanks for your order
Hi {username},
Thanks for your order! I’ll get to this as soon as I can.
Thanks,
Seller

Delivering an Order:

Here is your delivery
Hi {username},
Thanks again for your order! Your delivery is enclosed. If there are any problems, please let me know. I’ll get back to you as soon as I can.
Thanks again and have a great day! 🙂
Seller

Declining to Accept an order:

I’m unable to do this
Hi {username},
Thanks for your order. Unfortunately, your request doesn’t align with the service that I offer. Here is what I suggest we do… .
Thanks,
Seller

While you still have the option of crafting your own Quick Responses, taking advantage of Suggested Quick Responses will save you even more time. Suggested Quick Responses are a great tool for developing a professional, service-oriented approach to communicating with buyers. They can also be useful if English is not your first language, or if you’re just looking to save time!

What time-saving techniques have you found on Fiverr? Tell us in the comments below!

fiverr banner
SHARE
Adam Aviv
Product Manager in the Seller Experience Team and Payments Team. Working at Fiverr since 2014, Adam leads production groups that build and improve Fiverr, to make selling and buying easy and enjoyable.
Sort by:   newest | oldest | most voted
estudiobe
Guest

Thanks Fiverr team! Great feature.
I love that you keep improving the platform.

Keep the good work,
Eloy from EstudioBE

aldodel
Guest

Yes, this is great feature 🙂 Thanks fiverr

klevitt70
Guest

Thank you for this new addition. It will help save time as well as help encourage more communication with buyers and sellers.

Fiverr Rocks!!!!!!

shahzadabutt
Guest
shahzadabutt

Thanks Fiverr for this great feature 🙂

masijup
Guest

Fiverr is the best
Thanks for information 😀

nowopen_biz
Guest
nowopen_biz

totally unrelated but, when will there be a feature where i can turn on the days that I’m actually working so i can have a weekend even if they place a 2-day order on a Friday and not have an order marked late.

rtn069
Guest

This is a Nice update, no doubt. 🙂

What next?
I think an option or an EDIT button,
So that sellers/users are able to edit sent messages.

Thanks fiverr team for supporting us.

video7
Guest

Thank you for this Awesome feature. Love you

Tonniek
Guest

Fiverr is always ahead. I will not struggle looking for a job after graduation. I feel employed, thanks to Fiverr! Good work.

Magnolia7070
Guest
Magnolia7070

Very useful features. Thanks Fiverr.

killasilk
Guest

When will you add real time chat? I waste so much time sending messages back and forth to sellers.

acalderav
Guest

Awesome ! Thank you !!!!

gilcrist2227
Guest
gilcrist2227

thanks to fiverr for give another awesome feature.

carrieglenn
Guest
carrieglenn

Fabulous! Thank you Fiverr team! C

bgimbelvo
Guest

Nice feature. For your next update, please allow users remove Buyer’s Requests within the APP. Currently don’t see a way to do that on Android.

avrimusic
Guest

Very helpful feature, thanks!

mianammar7861
Guest
mianammar7861

fiver growing the feature…..

melwrde
Guest

Very useful. Thanks Fiverr.

tweets_asap
Guest
tweets_asap

Great step, Much appreciated!

learnearnonline
Guest
learnearnonline

Fast Great and Wise from FIVERR Team

Thanks for the Support

lizy_solutions
Guest
lizy_solutions
Really nice development. But in a situation a seller notifies the buyer he/she is unable to do the order and the buyer refuse to cancel until the order is late and the seller is penalized without protection. I will so much appreciate it, if Fiverr could come up with a means whereby a seller can reject orders that can not be done or not even related to what the seller is offering. Looking forward to seeing this happen on Fiverr platform so that innocent sellers will no longer be penalized for bad buyers who orders anything without contacting the seller… Read more »
wpDiscuz