Fiverr’s Updated Seller’s Policy: What You Need to Know

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Fiverr’s Updated Seller’s Policy: What You Need to Know

New year, new us? Kind of. Since we’re halfway through February, we thought it’d be a great time to unveil our seller’s policy updates. In an effort to help you provide your buyers with the best experience—while protecting your own rights—we revamped our Fiverr Seller’s Policy. We created this set of standards to help ensure a professional, safe, and happy environment for the Fiverr community. This policy, which can be found in full here, is a part of our Terms of Service, and when you sell on Fiverr, it’s pretty, pretty important to agree to this policy and our terms of use.

So, until you set aside a few hours to do a deep dive into the policy, here are the most important highlights:

Building Your Profile

Your profile is how you present yourself to the Fiverr community. This is often the first thing buyers see when they land on your Gig page, so it’s important to make this impression count. As a seller, you represent yourself, as well as Fiverr, so we urge you to keep it professional. Our marketplace is built on trust. Providing false, inaccurate, or misleading information in your profile and Gig may lead to the suspension of your account privileges.

Creating Your Gig

Your Gig is the place to show off your talent. This is where buyers decide whether or not to do interested in doing business with you. And wouldn’t it be better if they did? So make sure you’re creating Gigs that represent the scope of work you deliver in a clear and accurate way.

Important side note: we do not allow Gigs which abuse our buyers or violate the Terms of Service of another website, including the sale of followers. For more information read our legal terms of use.

Communicating with Buyers

Nobody wants to feel like their concerns aren’t being addressed. So make sure to answer each buyer inquiry you receive in a timely, polite, and respectful manner. Approach every Gig like a time-sensitive contract, which means that the brief is understood and requirements for work are met.

Any communications that happen between the buyer and seller should happen within the Fiverr platform. If they don’t, there’s no way we’ll be able to protect you and your rights. So keep your personal information personal. Do not provide your personal email, mobile phone, or any other means of communication. Abusive behavior such as members bullying or harassing other members will not be tolerated and may result in expulsion from the platform. That’s just not how we roll here.

Canceling Orders

We encourage sellers and buyers to mutually resolve disputes within an order as to avoid cancellations. As a seller, you should do your best to find a solution that will please both parties. Cancelling orders negatively affects the buyer experience, and can cause a loss of time, and money, for the seller. Overall cancellations are no good for any party involved.

Fiverr Customer Support offers detailed information about Fiverr’s cancellation policy. But if we could sum it up in a few zen-like mantras, they’d be: stay proactive; use the resolution center; review delivery times. If you follow those guidelines, sellers can avoid 99% of cancellations. And if you find yourself in the 1% where an order cancellation is the only way to resolve an order, please remember to communicate clearly and be polite throughout the cancellation process.

Maintaining a strong order completion rate is important. Completing as many orders as possible is the best way to gain revenue, build relationships with buyers, and grow your business as well as track the quality of the service you’re providing. It also factors into your Gig’s position in search rankings, but we do differentiate between cases in which the cancellation is not the responsibility of the seller and those that are. 

Delivery

It goes without saying that the delivered work should be as described in the order, taking into account the buyer’s requirements and inputs resulting in delivering high- quality work. Only offer, and deliver, items that you can create on your own without violating other sellers’ Terms & Conditions. Ensure your Gig delivery time is within your current bandwidth. Aim to deliver high-quality work regardless of the order’s amount or delivery deadline and on time. If necessary, you can extend the order delivery time thourgh the resolution center, but you should always remember that late deliveries harm not only your customer’s satisfaction but their own business needs, since they’re likely relying on your work to meet their own deadlines.

Feedback

Seller feedback is a mirror to the overall buying experience. Deep huh? But it’s true. Your feedback won’t come as a surprise if you followed our guidelines. If you provide excellent customer service and deliver high-quality work on time, you’ll receive great feedback. Simple as that.

Have any questions about our updated Sellers Policy? Let us know in the comments below?

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Fiverr Team
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Yoko Ono
Guest

99% of my cancellations is because buyers simply don’t read the description, I hope it wont be a factor into my Gig’s position in search rankings, because it’s not my fault.

Detrucci
Guest

obviously in that situation, you should update your gig to be more buyer friendly 🙂

Thomas
Guest

Never say “It’s Not My Fault”, Rather, you should say, “What can I do better?”

silkroute
Guest

Author Says : Providing false, inaccurate, or misleading information in your profile and Gig may lead to the suspension of your account privileges.

Author Does : *Provides inaccurate and misleading link to Etsy TOS*

In doers we trust.

Mkay.gif

emmaki
Guest

This has been fixed now. Let’s celebrate!

Concerned Seller
Guest
Concerned Seller

RE: cancellations

“It also factors into your Gig’s position in search rankings. ”

That’s not what has been told to sellers since the most recent upgrade to the cancellation radio metric from “lifetime” to the past 60 days. Can we please get a clear answer on this.

MrProofReading
Guest
MrProofReading

“If necessary, you can extend the order delivery time thourgh the resolution center”
“thourgh”

Let me know if you need my help. 😉

Hannah Curran
Admin

Good catch! Mr Proofreading, indeed 😉 Updated!

Shahzaman
Guest

Fiverr don’t care for his sellers they blocked my account due to some spamming messages sent from my account to other sellers which i did not.And i also asked for help from cs but instead of helping me they just blocked my account.Really disappointed as i was top seller and was earning about $1500/month.

Computershowto
Guest
Computershowto
I suggest you guys please ammend the new TOS with one single, very important phrase : “Cancellations that are the result of A POOR COMMUNICATION, LACK OF UNDERSTANDING OF THE LANGUAGE OF COMMUNICATION, OR LACK OF UNDERSTANDING OF TECHNICAL TERMINOLOGY ON THE PART OF THE BUYER will NOT COUNT towards the downgrading of seller’s profile in the search results”. In other words, I have seen this countless times, the great majority of customers, have no clue about what is needed to finish an order, they don’t know what cpanel is, what a hosting account is, what might be necessary on… Read more »
Adrian
Guest

I believe that you can solve 99% of your problems by adding a short line in your description: “If you don’t know what cpanel is, please contact me first – DO NOT ORDER”.

Ideasnerd
Guest

Even at that, some buyers won’t message and would rather order straight away.

After explaining to them what needed to be done or maybe there is an additional fee, those type of buyer are most likely to rant about misleading gig description.

hahahahahaha

AuthorEva
Guest

I second this! I’d even third it if I could…

Superpummelo
Guest
Superpummelo

Does this mean the Etsy terms regarding profile content and conduct will become Fiverr’s terms since they are linked in the post? Otherwise it would seem difficult to make a buyer or seller agree to do something that isn’t actually in the site’s TOS. Giving us a reference is helpful to know if that is what is forthcoming, which I appreciate, but the optics of this read a little differently than that.

Thanks for always working with us to make this such a fun community. -G

zimamedia
Guest

Thank you for the update!

JSS
Guest

But sometimes the buyers wants our mails so they can make me profile in their website so we can proceed with the work or stuff like this.What should we do in these cases?

Md ashrafuzzaman
Guest
Md ashrafuzzaman

Helpful post for all sellers, Thank you.

aj_designstudio
Guest
aj_designstudio

The value adding article, really we/ sellers can be benefited. Thank you Fiverr, you bring praise to our life, redefining our career.

nayeem24
Guest

I don’t know. We encourage sellers and buyers to mutually resolve disputes within an order as to avoid cancellations. As a seller, you should do your best to find a solution that will please both parties.
Thank you, very helpful.

InstaWrite
Guest

Thanks for letting us know the policy changes. 🙂

Hannah Curran
Admin

No problem! We always want to hear from our community about how we can improve both the buying and selling experience on Fiverr. Please do not hesitate to reach out!

Ideasnerd
Guest
what happens if buyer is using your gig to get more Ideas than you offer? An example is a naming gig that offers 5 names and buyer got the names but bring up excuses that the names doesn’t ring a bell or the name is not what he/she’s looking for. You revise and get another 5 or 7 new names and buyer still complained, you went ahead and revise and give more names and buyer still complain. Too late, but you figured out buyer is tryna pay less to get more, then you disagreed to give more names and buyer… Read more »
Pastor Dre
Guest

Thank you for the update. Appreciate all the tips and advice.

Mrhaqnawaz
Guest

Recently I read one of your article in which you writes if Buyer demand you for some extra work and you have to cancel the order, this cancellation will not effect and not included in the order completion rate if reported to support. But recently one buyer downloaded the images and demanded me to cancel the order and now that order is included in my Order completion rate. And I lost my earning, This this how you did not provide sellers any guarantee. 🙁

Syed Sajjad Shah
Guest
Syed Sajjad Shah

Hello there
I have a question about Gig views, impressions and views.
My gig’s impressions were 32k and views and clicks were 7k+, but this count has been gone in negative in a one single day.
Can you please elaborate about this?
How these things works actually?
And how gig’s impressions, views and click can be gone in negative in one day?

Please let me know, i need your help.
Regards
Syed

Jubayer
Guest

Helpful Post. I have one request on Fiverr team. Please, active two steps verification on the login for highly secure. Thanks

Wayne Wilkins
Guest
Wayne Wilkins

what are you about and do I really need a blog

www.fiverr.com/ttunnu/
Guest
www.fiverr.com/ttunnu/

this is very helpful to make me a best seller on fiver. I am always speak truth so always suffering much

www.fiverr.com/ttunnu/
Guest
www.fiverr.com/ttunnu/

I have a plan about gig that is when a seller complete or publish his/her gig then a auto motive software check it for any type of violation and term of service. after completing the checking of gig then need to permit for publish.why not more two or three sell after fiverr suddenly disable gig it was happening with me so i am share it if any kind of writing mistake please forgive me thank you.

alamrabiul698
Guest
alamrabiul698

It`s very important for guys.

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